Shipping Policy

Organzo delivers herbal teas to customers across Pakistan. This policy explains how your order is processed, shipped and delivered.

Delivery Coverage

We deliver to all major cities and towns across Pakistan through tracked courier partners. If you're not sure we cover your area, enter your address at checkout or message us on WhatsApp before ordering.

Delivery Charges

Free delivery across Pakistan on eligible orders — our current offer is free delivery nationwide. If a delivery charge ever applies to a specific order, it is shown clearly at checkout before you confirm, so there are no surprise fees afterwards.

Processing and Dispatch Time

Orders are processed and dispatched within 24 hours of confirmation. We may contact you by phone, SMS or WhatsApp to confirm your order and delivery address before dispatch, so please keep your phone nearby after ordering.

Estimated Delivery Time

Delivery typically takes 2-4 business days after dispatch, depending on your city. These are estimates rather than guarantees: public holidays, weather or courier delays can occasionally add time, and remote areas may take longer.

Order Tracking

Once your order ships you'll receive a tracking number by SMS, WhatsApp or email. Enter your order number and phone number on our Track Order page to see your delivery status.

Cash on Delivery

Cash on Delivery is available across Pakistan. Please keep the exact amount shown at checkout ready when the courier arrives, and check that the parcel is sealed and undamaged before you accept it.

Wrong Address or Phone Number

Please make sure your phone number and delivery address are complete and correct. The courier contacts you on the number you provide; if they can't reach you, or the address is incomplete, delivery can be delayed or the parcel returned to us. If you need to change your details, contact us as soon as possible — changes can be made before dispatch.

Damaged or Missing Parcels

If your parcel arrives damaged or something is missing, contact us within 48 hours of delivery with a photo. Our Refund Policy explains how replacements work.

Questions About a Shipment

Message us on WhatsApp, call us, or email — all contact details are on our Contact page.