Refund Policy

We want you to be happy with your order. This policy explains how returns, exchanges, replacements and refunds work for purchases from organzo.pk.

Returns at a Glance

• Return window: 7 days from the delivery date
• Eligible items: unopened jars and packs in their original, sealed packaging
• Opened or used products cannot be returned, for hygiene and safety reasons
• Damaged or incorrect items: replaced free of charge when you send a photo within 48 hours of delivery
• Exchanges: available within the same 7 days
• Refunds: online payments are refunded within 5-7 business days; Cash on Delivery orders are refunded by bank transfer or store credit
• Separate from returns, our 30-Day Satisfaction Promise lets you contact support within 30 days of delivery for an individual review

Returns and Exchanges

If you're not satisfied with your order, contact us within 7 days of delivery to request a return or exchange. To be eligible, products must be unopened and in their original, sealed packaging.

Why Opened Products Can't Be Returned

Our teas are food products. For hygiene and safety reasons we can't accept returns of jars or packs that have been opened or used, so please read the ingredient list on the product page before you open your order.

30-Day Satisfaction Promise

This is separate from the 7-day return of unopened items above. If you're not happy with your order, contact our support team within 30 days of delivery. We'll review your situation individually and make it right where we can, for example with a replacement or store credit. We don't promise any particular health outcome: our teas are natural herbal products, not medicines, and everyone's experience is different.

How to Start a Return or Exchange

• Contact us on WhatsApp or by email within 7 days of delivery.
• Share your order number and the phone number used for the order.
• Tell us the reason and, where relevant, send a clear photo of the product and its packaging.
• We'll confirm whether the return or exchange is approved and explain the next steps.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, we'll replace it free of charge. Please send us a photo of the item within 48 hours of delivery so we can sort it out quickly.

Refund Timeline

Approved refunds for online payments are processed within 5-7 business days. For Cash on Delivery orders, refunds are issued via bank transfer or store credit.

Cancellations

Orders can be cancelled before dispatch by contacting our support team. Once an order has shipped, the return and exchange rules above apply.

Parcel Not Received

If your parcel hasn't arrived within the delivery time on our Shipping Policy, or tracking shows it as delivered but you haven't received it, contact us and we'll follow up with the courier.

Allergies and Health Conditions

Herbal teas affect people differently. If you have an allergy, are pregnant or breastfeeding, or take regular medication, check the ingredient list and speak to your doctor before use. Our teas are not medicines and are not intended to diagnose, treat, cure or prevent any disease.

Contact Us

For anything related to a return, exchange or refund, reach us through the details on our Contact page.