Contact Us
We'd love to hear from you. Reach out anytime.
Quick Answers Before You Message
The questions we're asked most — with links to the full details.
Where is my order?
Use our Track Order page with your order number and phone number to see live delivery status.
How long does delivery take?
Orders are dispatched within 24 hours and usually arrive in 2-4 business days with free delivery across Pakistan. See the full Shipping Policy.
Can I return or exchange my order?
Yes — contact us within 7 days of delivery for unopened items, and damaged or incorrect items are replaced free of charge. Details are in our Refund Policy.
Do you offer Cash on Delivery?
Yes. Cash on Delivery is available across Pakistan, so you can check your parcel before you pay.
Can I change my delivery address after ordering?
Message us as soon as possible with your order number — details can be updated before the order is dispatched.
Which tea is right for me?
Our PCOS Tea vs Spearmint Tea comparisonexplains the difference. We can answer product, ingredient and order questions, but we can't give medical advice — for health concerns, please talk to your doctor.
About Our Support
Organzo is a Pakistan-based herbal tea brand, operated by Organzo Wellness (Pvt) Ltd, a company registered in Pakistan. It sells online at organzo.pk and delivers nationwide. Our support team answers WhatsApp messages, phone calls, emails and contact-form messages, and aims to reply within 24 hours. When you write to us, include your order number and the phone number used for the order so we can find it quickly. Wholesale and bulk inquiries are welcome too — just mention the quantity you have in mind. You can also read more about Organzo or browse our herbal teas.