Privacy Policy

Your privacy matters to us. This policy explains what personal information Organzo (operated by Organzo Wellness (Pvt) Ltd, a company registered in Pakistan) collects when you use organzo.pk, how we use it, who we share it with, and the choices you have.

Information We Collect

When you place an order, contact us or leave a review, we collect only what's needed to serve you:

• Your name, phone number, email address and delivery address
• The products you order, order totals and payment method (we accept Cash on Delivery; we do not store card details)
• Messages you send us through the contact form, WhatsApp, phone or email
• Reviews you submit, including any photos you choose to upload

Information Collected Automatically

Like most websites, we collect basic technical and usage information such as your device and browser type, pages viewed and how you arrived at our site. We use cookies and similar technologies to remember items in your cart and wishlist, to understand how the site is used, and to measure our advertising. This includes tools from advertising platforms such as Meta and TikTok.

How We Use Your Information

• To process, confirm, dispatch and deliver your orders
• To send order updates and delivery notifications by SMS, WhatsApp, phone or email
• To respond to your questions, returns and support requests
• To improve our products, website and customer service
• To measure and improve our advertising and show relevant offers
• To meet legal, tax and accounting obligations and prevent fraud

Who We Share It With

We share your delivery details with our courier partners, solely so they can deliver your order. We also use service providers for website hosting, messaging and email delivery, analytics and advertising measurement, who process data on our behalf. We do not sell your personal information to third parties.

How Long We Keep It

We keep order and customer records for as long as needed to fulfil your order, handle returns and support, and meet our legal and accounting obligations. After that we delete or anonymise them.

Security

Our website is served over HTTPS and access to customer data is restricted to authorised people. No online system is completely secure, so we can't guarantee absolute security, but we take reasonable steps to protect your information.

Your Choices

You can ask us to access, correct or delete your personal information, and you can opt out of promotional messages at any time, by contacting us using the details on our Contact page. You can also control cookies through your browser settings, although parts of the site may not work properly without them.

Children

Our website and products are intended for adults. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this policy from time to time. The "last updated" date at the top of this page shows when it last changed.

Contact

For privacy questions or requests, use the details on our Contact page.